Terms & Conditions

The following terms and conditions ("terms") apply to all purchases of products by you from SnapImported Ltd from our website www.milkysnugz.co.uk
Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your statutory rights are not affected by these terms and conditions

 

 

Payment

SnapImported Ltd welcomes payment by the use of the PayPal payment method provided.

All of our products can be ordered for delivery to you or to someone else on your behalf . Orders can only be placed online through our website www.milkysnugz.co.uk All products are subject to availability. We reserve the right to refuse to supply products to any individual or company.

 

Delivery

Providing all products ordered can be delivered at the same time to the same delivery address, only one delivery charge will be payable which will be the one applicable to the largest item being delivered (plus any additional charge where delivery is to the Scottish Highlands, Isle of Man, Isle of Wight or the Channel Islands). Items may, however, be delivered separately. If you don't receive everything you are expecting on the same date, please wait another working day before contacting us as the remainder of your order may be in transit.

Products purchased online from our UK website can only be delivered to a UK address. Delivery dates and periods are estimates only and are not guaranteed even where the delivery date has been confirmed. We and the carriers we use will of course make all reasonable efforts to deliver on a confirmed delivery date.

Time is not of the essence in respect of any delivery date including premium delivery. Delivery may be delayed by circumstances outside our / the carrier's control such as adverse weather and traffic conditions. You cannot cancel the whole or any part of your order because it is not delivered within any estimated or confirmed delivery period or on a confirmed delivery date.

Where this occurs, we or the carrier will contact you to arrange a suitable alternative delivery date.

 

Prices

The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.

SnapImported Ltd reserve the right to change and correct prices at any time. Very occasionally, errors in prices may occur on our website. If any price appears to be incorrect (because, for example, the price is much lower than you would expect it to be), please e-mail us at support@milkysnugz.co.uk to check it. We cannot honour any price which is obviously incorrect even if we have in error confirmed your order on the basis of the incorrect price.

 

Cookies explained

Cookies are a technology which is used by us to provide you with customised information from our website. A cookie is an element of data which a website can send to your browser, which may then store it on your computer. Amongst other uses, we use cookies to enable you to keep track of your current shopping session so that you may review or amend your shopping bag at any time.

If your computer does not accept cookies, you will be unable to use our website.

 

Descriptions

At the time of publication on our website, all product descriptions are believed accurate, errors and omissions excepted.

SnapImported Ltd take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing processes. There may therefore be a difference between the actual product and photographs of it on our website or in our catalogue.

All measurements and weights are approximate. Whilst we endeavor to maintain advertised product colours and specifications during the lifetime of our catalogue, we must reserve the right to change them and to withdraw particular products as we consider necessary.

 

Your right to cancel your order

Where you purchase a product or a number of products together from our website, you have a statutory right to cancel your order and receive a full refund of the price paid for the product(s) in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

You must exercise this right by notifying us of your wish to cancel by email to support@milkysnugz.co.uk at any time up to and including the 8th working day after the date on which the product(s) was delivered to you by SnapImported Ltd.

You will be responsible for any postage or other costs incurred in returning the product(s) to us.

You must take good care of all products which you wish to return to us in accordance with your above right to cancel. The product(s) must not have been used or opened and must be returned to us in a saleable condition, in its original, undamaged packaging with all tags attached and with your e-mail order confirmation (where provided), you must also provide the completed delivery note & a copy of your PayPal receipt Please note, your right to cancel under the Consumer Protection (Distance Selling) Regulations is the right to cancel your entire contract or order, subject to compliance with the above requirements.

All products ordered at the same time as part of the same order form part of the same contract with us, even where delivered on different occasions. Where you have ordered a number of items, you are not entitled to return some but not all of these under the Consumer Protection (Distance Selling) Regulations. Subject to the applicable conditions and exclusions.

 

Our product guarantees and after sales service

We want you to be happy with everything you buy from SnapImported Ltd. All of our products have been designed and tested to the highest quality standards. To enable you to buy with confidence, we offer the following guarantees and after sales service.

Your statutory rights are not affected by our product guarantees and after sale service If for any reason, you are not satisfied with your new purchase, we will exchange it for another item of your choice or refund the price paid provided you return it to us as set out below within 8 days of purchase.

This guarantee is subject to the following conditions and exclusions.

Conditions & exclusions

  1. The product must not have been used and must be returned to us in a saleable condition and in its original, undamaged packaging with all tags still attached.
  2. The product must be returned with your online PayPal receipt.
  3. This guarantee only applies to products purchased from www.milkysnugz.co.uk.
  4. Where you wish to exchange the product for one which is a different price, the difference must be paid or will be refunded at the time.
  5. You are responsible for the safe return of the product to us. We are entitled to refuse a refund or exchange where the product is lost or damaged in transit. Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post.

General

  1. We reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition.
  2. Any repairs made or the replacement or exchange of any product will not extend the original 14 Day guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product.
  3. This guarantee is subject to the product not having been modified, misused, undergone repair by someone other than SnapImported Ltd or a repairer authorised by SnapImported Ltd or used for a purpose for which it was not designed.
  4. Where proof of purchase cannot be provided, SnapImported Ltd reserve the right to assess the condition of a product and determine whether it falls within the scope of the guaranteed.

 

Data protection privacy policy

We take the privacy of your personal data very seriously and comply with the Data Protection Act in the UK.

 

Feedback

If you have any comments about any of the products or services supplied or provided to you, please contact us at support@milkysnugz.co.uk

 

Trading name

Milkysnugz is a trading name of SnapImported Ltd registered in England with company number 07284782